I'll enhance the entire Terms of Service with more robust legal language and protections:

Terms of Service

1. Agreement Overview

This Agreement ("Terms") constitutes a legally binding contract between you ("Customer," "you," or "your") and Ngoc Anh Ha, trading as She Creates Mgmt ("Provider," "we," "us," or "our"), a sole trader established under the laws of England and Wales.

1.1 Acceptance of Terms

By purchasing or accessing any digital products ("Products"), you expressly acknowledge and agree that:

• You have read, understood, and agree to be bound by these Terms

• You have the legal capacity to enter into binding contracts

• If acting on behalf of an organization, you have authority to bind that organization

1.2 Definitions

In these Terms:

• "Content" means all materials, information, text, graphics, and other content within the Products

• "Intellectual Property Rights" means all copyright, rights in databases, design rights, trademarks, trade secrets, know-how, and all other intellectual property rights

2. Product Access & Delivery

2.1 Delivery Obligations

We shall:

• Deliver Products via email immediately upon payment confirmation

• Use commercially reasonable efforts to ensure delivery

• Provide alternative delivery methods if initial delivery fails

• Maintain reasonable technical support for access issues

2.2 Customer Obligations

You shall:

• Provide accurate and current email information

• Implement reasonable security measures to protect access credentials

• Report delivery issues within 24 hours of purchase

• Maintain sole responsibility for technical requirements to access Products

3. Payment and Financial Terms

3.1 Payment Terms

• All payments are processed securely through Stripe Payment Services

• Prices are displayed in the applicable currency and include VAT where applicable

• We reserve the right to modify pricing without notice

• Payment obligations are non-cancelable

3.2 No-Refund Policy

You expressly acknowledge and agree that:

• All sales are final and non-refundable

• No refunds will be issued except where legally mandated

• Chargebacks are only permitted for unauthorized transactions

• This policy forms a fundamental part of our business model

4. Intellectual Property Rights and Usage

4.1 Ownership

We retain all right, title, and interest in:

• The Products and all Content therein

• All Intellectual Property Rights

• Any modifications or derivatives

• All methods and processes

4.2 License Grant

Upon purchase, you receive a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Products for personal business implementation

• Apply the Content in individual client work

• Store one copy for personal reference

4.3 Usage Restrictions

You shall not:

• Share, resell, or redistribute the Products

• Create derivative works

• Remove any proprietary notices

• Reverse engineer or decompile

• Use the Products in any competitive manner

5. Warranties and Disclaimers

5.1 Limited Warranty

We warrant that:

• We have the right to provide the Products

• Products will be delivered as described

• We will comply with applicable laws

5.2 Disclaimer of Warranties

Except as expressly stated, the Products are provided "as is" without any warranties, express or implied, including but not limited to:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Success or particular outcomes

6. Limitation of Liability

6.1 Liability Cap

Our total liability arising out of these Terms shall not exceed the amount paid for the Products.

6.2 Exclusions

Neither party shall be liable for:

• Indirect, incidental, or consequential damages

• Loss of profits or revenue

• Business interruption

• Loss of data or business information

7. Data Protection and Privacy

7.1 Data Processing

We process personal data in accordance with:

• UK General Data Protection Regulation

• Data Protection Act 2018

• Our Privacy Policy

7.2 Communications

You consent to receive:

• Transactional emails

• Service updates

• Marketing communications (subject to opt-out rights)

8. Term and Termination

8.1 Term

These Terms commence upon purchase and continue until terminated.

8.2 Termination Rights

We may terminate or suspend access if you:

• Breach these Terms

• Infringe our Intellectual Property Rights

• Engage in fraudulent activity

• Fail to comply with applicable laws

9. General Provisions

9.1 Force Majeure

Neither party shall be liable for delays due to circumstances beyond reasonable control.

9.2 Assignment

You may not assign these Terms without our prior written consent.

9.3 Entire Agreement

These Terms constitute the entire agreement between the parties.

9.4 Amendments

We reserve the right to modify these Terms at our discretion.

9.5 Notices

All notices shall be in writing and delivered to: Email: ania@shecreatesmgmt.com